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Delivery

We deliver Nationwide for most appliances, please check your area below. 
If you are unsure of your area or have problems placing your order,
please call us on 01435 868586 or email support@kensingtonappliances.co.uk

Check Your Delivery Area below:

Delivery Area 0 Postcodes

TN1 

TN2    

TN3 

TN4 

TN5  

 TN6 

TN7

TN12 

TN17 

TN18  

TN19  

TN20  

TN21

TN22

TN30  

TN32 (West of A21 Only)      

BN1 

BN2

BN7   

BN8 

BN9

BN10

BN20  

BN21 

BN22

BN23  

BN24  

BN25

BN26 

BN27

Delivery Area 1 Postcodes

CR

BR

DA

ME

CT

RH

KT

TW

SL

SW

SE

RM

SS

CM

CO

IP

NR

CB SG LU HP AL

WD

EN

UB

HA

NW

N

E W

Rest of TN (Check above) + Rest of BN (Check above)

Delivery Area 2

Rest of Great Britain (Unfortunately, we do not currently deliver to the Isle of Man, the Isle of Wight or Northern Ireland)

Appliance delivery

We aim to deliver most appliances within 3 to 7 days of order,  If delivery dates and times are critical please give us a call before you order and we will be able to give you a more accurate timing based upon the specific model you require. Some items we sell can take longer than our standard delivery times because they are built to order or there may be a slight delay with manufacturers stock coming in to us, this particulary applies to the Mercury and Falcon brands and a small number of the Rangemaster models, so please dont hesitate to give us a call if you need to know anticipated dates on specific models, we will always try to fit within your timescale or may be able to offer an alternative item a little faster if you are in a hurry.

For large items we generally provide a 2 man delivery service, this is to a ground floor that has clear & suitable access through to where the product needs to be placed.We generally prefer to transport items fully packaged in to the room you require, so please allow for additional width of packaging. Some very large range cookers are transported on a wooden pallet base to protect the chassis from twisting, if you require the goods to be removed from this additional protective packaging you will be required to sign a damage disclamer by our delivery team.

Please note some large or clearance items going to Delivery Area 2 will be a 1 man pallet delivery service , which means it will be a curb side drop and not taken in to your home, give us a call to check if you are unsure of your delivery service, we will be happy to help.

If you have any other non-standard circumstances ie. steps, stairs, narrow corridors with turnings etc always contact us to discuss delivery before ordering, if your delivery is outside of our standard remit and not to a ground floor with clear access our delivery team will assess your requirements prior to delivery and in some circumstances they may be able to offer to take items upstairs/steps etc, but please note that the team reserves the right to withdraw this offer if when they arrive at your property they feel that this could put them at risk of personal injury or could cause damage to products or property. If the team do offer to carry large items up and around staircases the team will obviously take as much care as they can but it is important you understand that when manually lifting large items upstairs or through restricted spaces all risk of damage to your property is your own risk.

PLEASE PAY PARTICULAR ATTENTION TO YOUR ACCESS BEFORE ORDERING A LARGE APPLIANCE. You MUST notify us of stairs, steps, parking restrictions etc. as you will be charged a restocking fee if your item cannot be delivered due to restricted access and has to be returned to us.

We like you to contact us by phone or email to discuss particulars, we welcome you to take photos of steps or stairways and email them to us for pre delivery confirmation that we will be able to site your appliance where you would like it left. The more information we are given the easier it is for us to make sure we provide the correct service and you fully understand what will or could happen, so there are no unexpected problems on the day.

Our delivery teams all work within health and safety and manual handling regulations and if there are obstructions and they are not able to take your appliance in to the room of your choice you will receive a doorstep delivery.

 

If you are unsure about your access please call us for advice on 01435 868586 or email support@kensingtonappliances.co.uk

Delivery times vary depending on the area that you live and the item you have ordered. most goods are delivered within 3-7 days

some larger items will have longer lead times, Goods are all delivered subject to availability, and if we are unable to deliver to you within a suitable lead time we will happily cancel your order and give a full refund or offer you an alternative that you may prefer.

If a particular delivery date/time is critical please call us before placing your order,  we will always be able to give you accurate estimations of anticipated delivery dates for all items on our website. Please call us on 01435 868586

Who delivers your appliance(s)?

  • All deliveries in our local area will be carried out by our own delivery team

  • With all local deliveries we will confirm by telephone your delivery date & time.

  • All other nationwide deliveries are carried out by a specialist appliance delivery team. This is a two man delivery team into your home.

  • With all nationwide deliveries you will be called directly by the delivery team to arrange a suitable delivery date and time window.

  • Small items will be delivered by UPS

Removing your old appliance

If we are collecting an old appliance to be recycled, please make sure that it is uninstalled* and ready to be collected. The same terms and conditions regarding  access in to your property apply to items being removed  (please see above)..you need to check it will fit through the door etc, so our team can get it out of your house...IF IN DOUBT PLEASE CALL OR EMAIL US

*If an appliance is still installed at time of collection, we will not be able to collect. If this happens any fee you have paid for this service will be refunded.

Purchasing more than 3 large appliances?

If you are purchasing more than 3 large appliances, the checkout basket may display a high delivery charge. If this is the case please phone us on 01435 868586 or email support@kensingtonappliances.co.uk as we can often apply a discount to your order if we are delivering all items at the same time.

 LARGE APPLIANCE DELIVERY-If you are not in when we deliver at your arranged time 

Please dont forget to be home! Transporting goods costs money and polutes the environment so please be mindfull, If we have pre-booked with you to deliver on a particular day and you have agreed this with us you do need to be at your specified address and able to accept your goods as arranged and agreed. If when we arrive at the pre arranged time there is no one home we will have to abort delivery and return your goods to our transport depot, please be aware that due to high transporation costs you will be subject to an additional delivery charge for the subsequest second delivery. Cancellation at this point will be subject to a re-stocking fee if you wish to send back an item which is not faulty. This re-stocking fee will usually be 20% plus costs incurred.

WE ALWAYS PRE BOOK DELIVERIES OF LARGE APPLIANCES WITH YOU, YOU WILL BE NOTIFIED EITHER BY TELEPHONE OR TEXT, SO PLEASE BE CAREFULL TO PROVIDE THE CORRECT CONTACT DETAILS

SMALL APPLIANCE DELIVERY

 Smaller items such as vacuum cleaners, kettles, mixers etc. are generally dispatched using UPS couriers, UPS will usually attempt a second delivery without further charge. Due to the high value of smaller items we do still require signature with a delivery from couriers such as UPS, so you cant ask for your item to be left in a porch etc unattended, but you can arrange for redelivery at a time to suit you or for collection from your nearest depot

If you are concerned about the timing of your delivery please give us a call, we will be happy to work around your requiremnets when ever we can.

Signing for items at time of delivery

It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.

Please take the following steps:

  1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)

  2. Inspect goods carefully (all the sides, corners and doors –if applicable)

  3. If there is no damage , accept and sign

  4. If there is damage do not accept or sign (you can instead write “Delivery refused as item damaged”)

We will not alter rules and once goods are signed for we cannot accept any claims for damages. Signing goods as "unchecked" makes no difference; you really do have to check them properly!

Please make sure that anyone who might accept a delivery for you understands this,  please also make sure the person who is signing for goods on your behalf is over 18 and if its your builder/child/cleaner/mum/etc you must make sure they know they have to inspect the goods properly before signing. Please note that most of our drivers will only be able to speak English so if this could cause a problem please let us know in advance.

If you are worried about anything at the time of delivery give us a call on 01435 868586 and we will be very happy help you.