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Covid-19 service information

 UPDATE 5th January 2021, we are open for business as usual but due to national lockdown restrictions our showroom is temporarily shut, so just give us a ring or use the webchat to order and arrange deliver. If you are not sure what you need you can speak to us and get lots of help, we understand that it's difficult to buy without seeing products so we will do everything possible to help you, we have years of experience and first class product knowledge, give us a call!  If it's a small item you need we have filled our window with kettles, toasters and microwaves so you can see and choose with ease.

We are delivering and installing in a Covid safe way, or you can arrange a contactless collection from our Heathfield showroom by appointment too :-)  

 

Depending on Tier/national restrictions some of the following may not be applicable. See update above for current information.

Protecting My Staff Is My Number One Priority

To reduce risk of infection I have made some changes to our normal service and the in-store experience.

 

Shopping With Us

 We offer a fantastic telephone product advice and order service, it's the easiest way to shop, our fully trained highly knowledgable staff will guide you through all choices and make sure you are buying the right products for you needs, phone lines are open between 9 & 5.30 Monday-Friday and 9-5 on Saturday.You can reach us on 01435 868586. 

I am still encouraging customers to purchase over the telephone or via our website wherever possible because reducing contact is still the safest thing to do, so if you can, please try giving us a call before you make a visit to the store. We can talk you through options, send links to products on our website and email you all sorts of information to help you choose items, we can arrange delivery, book installation and within minutes everything will swiftly and efficiently sorted out for you with the minimum of fuss.

 

Coming In To Our Heathfield Store

 The Heathfield showroom is open if there are no lockdown restrictions, the area for general viewing is now smaller than usual and you are welcome to come and see us Monday-Saturday between 9 and 4pm.

 You must wear a facemask while in our showroom and use the hand sanitiser we provide before entering the showroom area.

 Please read the signs before entering and follow all instructions from staff.

The showroom doors now close at 4pm each day to enable us to have a thorough clean and disinfect of all areas, to keep everyone safe..

We are only allowing a maximum of 2 people from the same household in the showroom at a time.

Please do not bring children with you if possible.

 If you would like to view Range Cookers or American Refrigeration you will need to make an appointment first.

Just give us a ring to book in. Please arrive on time, appointments are for 20 minutes. You MUST wear a mask and

gloves to view Range Cookers and American Refrigeration items, this is because you will be in a different area of 

our showroom and in a much closer proximity to my staff.

 

It saddens me to say that since re-opening after lockdown my staff have been subjected to verbal abuse on many 

occasions from visitors to the store who don't like to follow the instructions at the door, instructions are there to protect my 

staff who are having a constant stream of visitors each day, so please respect the system and keep them safe.

 

Delivery Service

 Our standard free delivery service is now a doorstep delivery, this avoids contact and is the safest way to deliver.

 If you feel you need a different type of service and would like items brought in to your home or installation arranged please ring us to book.

We are happy to arrange a two man delivery service in to your home, plus installation options but we need to speak to you prior to booking to explain the new safety procedures in place.

 

Old Appliance Collection

We can collect your old appliance when we deliver to you, there will be a small recycling fee,  £20 for most appliances or £40 for large american size refrigeration.

Your old appliance must be cleaned prior to our arrival, disinfect the external surface of your old appliance with antibacterial spray or a solution of bleach. (dont worry about the inside)

If your appliance is not ready when my team arrive they will not be able to wait while you clean it.

If your appliance is not cleaned sufficiently my team will not collect it.

We do not offer a second collection service so you will have to make alternative arrangements for the removal of

you old appliance if we are not able to collect at the same time we deliver your new item.

For obvious reasons I am not allowing my staff to handle dirty appliances,

and I am not allowing dirty appliances to be transported in our vehicles or stored at our premises.

So please take the time to give your old appliance a good wipe down (We don't care about the inside, its just the outside you need to disinfect please)

If you have bought an item for someone else, a tennant, parent, etc. please make sure that you explain the delivery

service they should expect, and make sure they understand they have to get the old appliance ready for collection as detailed

 

Many thanks for taking the time to read this, your understanding is greatly appreciated 

 

Lucy Thomas

Company Director