In most cases items marked as ‘in stock’ can be delivered next working day if your order is placed before 10.30am.
For other general items available marked as available to order we aim to deliver to you within 3 to 7 working days, although some items can take a little longer,so please giveus a call before ordering if you need an item before a specific delivery date, and we will check if this is possible for you.
Some Range cookers can often take a little longer as many are factory built to order. Mercury and Falcon items can take up to 4 weeks, depending on colour and fuel type.If delivery dates and times are critical please give us a call before you order and we will be able to give you a more accurate timing based upon the specific model you require.
Delivery services available
For large items
2 man delivery service, this is to a ground floor that has clear & suitable access through to where the product needs to be placed.
Please check and measure your access route in to the room of choice, please allow a little additional width to accommodate packaging when measuring. Some of the very very large range cookers over 110cm are transported on a wooden pallet base to protect the chassis from twisting, if you require the goods to be removed from this additional protective packaging you will be required to sign a damage disclaimer by our delivery team.
If you have any other non-standard circumstances ie. steps, stairs, narrow corridors with turnings, gravel entrance paths, parking permits required etc. you must contact us to check things fully with us before ordering, if you fail to disclose non-standard circumstances we reserve the right to deliver to your threshold or nearest safe place, this also applies if our delivery team feel that any requirements at your property could put them at risk of personal injury or could cause damage to products or property. If the team do offer to carry large items up and around staircases the team will obviously take as much care as they can but it is important you understand that when manually lifting large items upstairs or through restricted spaces all risk of damage to your property is your own risk. You will be charged a restocking fee of 15% to cover costs incurred if your item cannot be delivered due to restricted access/danger to our staff.
You can email us photos of access for assessment to email@example.com. The more information we are given the easier it is for us to make sure we provide a good service.
Next Day Pallet service
This is a one man delivery service and your item will arrive safely on a wooden pallet. The delivery driver will be able to move the pallet to your doorstep using his transporting device which cannot go up steps, large kerb stones, or over very uneven or soft ground. It is also not able to transport a pallet over large areas of gravel. The items will not be taken in to your home or unpacked. This low cost delivery service is available nationwide and is ideal if you are able to carry your item in to your own home or are happy for it to be left your garage etc. Please note we are unable to offer any add on services such as installation, removal of old appliance or removal of packaging with our 1 man pallet delivery service.
Smaller items such as vacuum cleaners, kettles, mixers etc. are generally dispatched using UPS couriers, or Royal Mail recorded delivery. UPS will usually attempt a second delivery without further charge. Due to the high value of smaller items we do still require signature with a delivery from couriers, so you can’t ask for your item to be left in a porch etc but you can arrange for redelivery at a time to suit you or for collection from your nearest depot.
Removing your old appliance
If we are collecting an old appliance to be recycled, please make sure that it is uninstalled and ready to be collected. If you are in our local area we can often disconnect items free of charge, you can check if this service is available by putting your postcode in to the shopping cart on our website or giving us a call.
The same terms and conditions regarding access in to your property apply to items being removed (please see above) you need to check that our team can get it out of your house. If an appliance is still installed at time of collection, we will not be able to collect. If this happens any fee you have paid for this service will be refunded.
We offer an installation service for most appliances, use the postcode checker on the checkout page to see what is available, or call us. If you live in our local area we have many installation services available.
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
2. Inspect goods carefully (all the sides, corners and doors –if applicable)
3. If there is no damage , accept and sign
4. If there is damage do not accept or sign (you can instead write “Delivery refused as item damaged”)
Once goods are signed for we cannot accept any claims for damages. Signing goods as "unchecked" makes no difference; you really do have to check them properly!
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your builder/child/cleaner/mum/etc you must make sure they know they have to inspect the goods properly before signing.