Deliveries
Delivery Times
Covid-19 changes to our normal service.
Please note that as this situation is changing frequently it is best to call us before ordering, to check stock availability and delivery options in your area.
Some manufacturers have closed factories or reduced production to allow staff to work in a safe environment and this is making lead times on some items much longer than normal
Stock available for click and collect from our warehouse changes daily, so again its best to ring us to check what is available today before you order.
Our phone lines are now open from 9am until 5.30pm, 6 days a week and we will be happy to help.
If an item is in stock you can click and collect from our warehouse in Heathfield
We are also offering a doorstep same day/next day delivery for our local customers that are within a 25 mile radius of Heathfield, give us a ring to discuss your requirements, we can also take away your old appliance if it is on your doorstep waiting for us when we arrive! If you live further away please give us a call to find out delivery options before ordering.
Call us on 01435 868586
Or send a text to request a call back to 07912 842593
In most cases items marked as ‘in stock’ can be delivered next working day if your order is placed before 10.30am.
For items available marked as 'available to order' we aim to deliver to you within 3 to 7 working days, although some items can take a little longer, so please give us a call before ordering if you need an item before a specific delivery date, and we will check if this is possible for you.
We understand that if your current appliance has failed you will need a replacement quickly, so we have a large stock holding in our warehouse. Many models we have in stock are not listed on our website, so if you need something quickly the best thing to do is call us and speak to one of our helpful team.
Some Range cookers can often take a little longer as many are factory built to order. Mercury and Falcon items can take up to 4 weeks, depending on colour and fuel type, some are much quicker, so if delivery dates and times are critical please give us a call before you order and we will be able to give you a more accurate timing based upon the specific model you require by checking live factory order schedules. On the weeks running up to Christmas if you are wanting to purchase a range cooker we advise that you order well in advance if possible, to guarantee pre Christmas delivery.
Of course no one can control when an old appliance is going to give up, so if you find you have an emergency situation and need something in a hurry please don't hesitate to call us on 01435 868586 and we will be able to tell you exactly which models are available very quickly from the 1000s of models that we sell by searching our live stock systems.
Delivery services available
2 man delivery service for large items
This is to a ground floor that has clear & suitable access through to where the product needs to be placed. By ground floor we mean the route to where you want the appliance taken is clear flat access, with no more than 2 small steps up or down and no staircase.
Please check and measure your access route in to the room of choice, please allow a little additional width to accommodate packaging when measuring. Some of the very large range cookers over 110cm are transported on a wooden pallet base to protect the chassis from twisting, if you require the goods to be removed from this additional protective packaging you will be required to sign a damage disclaimer by our delivery team.
If you have any other non-standard circumstances ie. steps, stairs, narrow corridors with turnings, gravel entrance paths, parking permits required etc. you must contact us to check things fully with us before ordering, we will request photograph to asses prior to delivery, if you fail to disclose non-standard circumstances we reserve the right to deliver to your threshold or nearest safe place, this also applies if our delivery team feel that any requirements at your property could put them at risk of personal injury or could cause damage to products or property. If you have narrow access our team will advise, It is important you understand that when manually lifting large items through restricted spaces there is a risk of damage to your property and if you have requested that our team go ahead it is at your own risk and we will not accept any claim for damage.
We charge a restocking fee of 15% to cover costs incurred if your item cannot be delivered due to restricted access/danger to our staff, this is in addition to any delivery charges you have already paid.
There is no refund of delivery charges if we are unable to deliver on the date agreed due to no one being in or no one responding to our drivers calls and a secondary charge will usually be made for a re-delivery booking.
Where a connection service has been requested and the connection cannot be completed on the day of delivery due to site issues (for example gas or electricity services not to required standards) the appliance will be left with you to arrange connection at a later date, at your own cost, once site issues have been corrected. There will be no reimbursement off the connection fee.
If you have any new, delicate or wooden flooring please make sure it is swept, grit free and covered and protected well and please check that any steps on route around your home don't have loose tops as these could sustain damage or cause an accident when we are transporting heavy appliances in to your home, please note this is your responsibility and we cannot be held liable for any damage caused if you fail to do this. We are very happy to have a chat pre-delivery, you can email us photos of access for assessment to support@kensingtonappliances.co.uk. The more information we are given the easier it is for us to make sure we provide a good service, so give us a ring on 01435 868586 if you would like to talk to us about any non standard delivery circumstances.
Next Day pallet service for large items
This is a limited Nationwide service. Its a one man delivery and your item will arrive safely on a wooden pallet. The delivery driver will be able to move the pallet to your doorstep using his transporting device which can only transport over flat ground and cannot go up steps, large kerb stones, or over very uneven, steep or soft ground, it is also not able to transport a pallet over large areas of gravel. The items will NOT be taken in to your home or unpacked. This low cost delivery service is available nationwide and is ideal if you are able to carry your item in to your own home yourself or are happy for it to be left your garage etc. Please note we are unable to offer any add on services such as installation, removal of old appliance or removal of packaging with our 1 man pallet delivery service.
Courier Delivery
Suitable for smaller items such as vacuum cleaners, kettles, mixers etc. are generally dispatched using UPS couriers, or Royal Mail recorded delivery. UPS will usually attempt a second delivery without further charge. Due to the high value of smaller items we do still require signature with a delivery from couriers, so you can’t ask for your item to be left in a porch etc but you can arrange for redelivery at a time to suit you or for collection from your nearest depot. If you have provided a mobile phone number you will normally get tracking information once your item has left our warehouse.
Removing your old appliance
If we are collecting an old appliance to be recycled, please make sure that it is uninstalled and ready to be collected. If you are in our local area we can often disconnect items free of charge, you can check if this service is available by putting your postcode in to the shopping cart on our website or giving us a call for more details, we are always happy to help.
The same terms and conditions regarding access in to your property apply to items being removed (please see above) you need to check that our team can get it out of your house, that your floor is protected and access is safe and sound. If an appliance is still installed at time of collection, we will not be able to collect. If this happens any fee you have paid for this service will be refunded.
Installation
We offer an installation service for most appliances, use the postcode checker on the checkout page to see what is available in your area, or call us on 01435 868586. If you live in our local area (most of Sussex and Kent) we can offer a full installation service for all types of product and will do whatever we can to make things easy and stress free for you.
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
2. Inspect goods carefully (all the sides, corners and doors –if applicable)
3. If there is no damage , accept and sign
4. If there is damage do not accept or sign (you can instead write “Delivery refused as item damaged”)
Once goods are signed for we cannot accept any claims for damages. Signing goods as "unchecked" makes no difference; you really do have to check them properly!
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your builder/child/cleaner/mum/etc you must make sure they know they have to inspect the goods properly before signing.
