Please dont hesistate to call us if you have any queries regarding delivery on 01435 868586 or email firstname.lastname@example.org
We aim to deliver most appliances within 3 to 7 days of order, If delivery dates and times are critical please give us a call before you order and we will be able to give you a more accurate timing based upon the specific model you require. Some items we sell can take longer than our standard delivery times because they are built to order or there may be a slight delay with manufacturers stock coming in to us, this particulary applies to the Mercury and Falcon brands and a small number of the Rangemaster models, so please dont hesitate to give us a call if you need to know anticipated dates on specific models, we will always try to fit within your timescale or may be able to offer an alternative item a little faster if you are in a hurry.
For large items we generally provide a 2 man delivery service, this is to a ground floor that has clear & suitable access through to where the product needs to be placed.We generally prefer to transport items fully packaged in to the room you require, so please allow for additional width of packaging. Some very large range cookers are transported on a wooden pallet base to protect the chassis from twisting, if you require the goods to be removed from this additional protective packaging you will be required to sign a damage disclamer by our delivery team.
If you have any other non-standard circumstances ie. steps, stairs, narrow corridors with turnings etc always contact us to discuss delivery before ordering, if your delivery is outside of our standard remit and not to a ground floor with clear access our delivery team will assess your requirements prior to delivery and in some circumstances they may be able to offer to take items upstairs/steps etc, but please note that the team reserves the right to withdraw this offer if when they arrive at your property they feel that this could put them at risk of personal injury or could cause damage to products or property. If the team do offer to carry large items up and around staircases the team will obviously take as much care as they can but it is important you understand that when manually lifting large items upstairs or through restricted spaces all risk of damage to your property is your own risk.
PLEASE PAY PARTICULAR ATTENTION TO YOUR ACCESS BEFORE ORDERING A LARGE APPLIANCE. You MUST notify us of stairs, steps, parking restrictions etc. as you will be charged a restocking fee if your item cannot be delivered due to restricted access and has to be returned to us.
We like you to contact us by phone or email to discuss particulars, we welcome you to take photos of steps or stairways and email them to us for pre delivery confirmation that we will be able to site your appliance where you would like it left. The more information we are given the easier it is for us to make sure we provide the correct service and you fully understand what will or could happen, so there are no unexpected problems on the day.
Our delivery teams all work within health and safety and manual handling regulations and if there are obstructions and they are not able to take your appliance in to the room of your choice you will receive a doorstep delivery.
Delivery times vary depending on the area that you live and the item you have ordered. most goods are delivered within 3-7 days
some larger items will have longer lead times, Goods are all delivered subject to availability, and if we are unable to deliver to you within a suitable lead time we will happily cancel your order and give a full refund or offer you an alternative that you may prefer.
If a particular delivery date/time is critical please call us before placing your order, we will always be able to give you accurate estimations of anticipated delivery dates for all items on our website. Please call us on 01435 868586
Who delivers your appliance(s)?
All deliveries in our local area will be carried out by our own delivery team
With all local deliveries we will confirm by telephone your delivery date & time.
All other nationwide deliveries are carried out by a specialist appliance delivery team.
With all nationwide deliveries you will be called directly by the delivery team to arrange a suitable delivery date and time window.
Small items will be delivered by UPS
Removing your old appliance
If we are collecting an old appliance to be recycled, please make sure that it is uninstalled* and ready to be collected. The same terms and conditions regarding access in to your property apply to items being removed (please see above)..you need to check it will fit through the door etc, so our team can get it out of your house...IF IN DOUBT PLEASE CALL OR EMAIL US
*If an appliance is still installed at time of collection, we will not be able to collect. If this happens any fee you have paid for this service will be refunded.
LARGE APPLIANCE DELIVERY
Please dont forget to be home! Transporting goods costs money and polutes the environment so please be mindfull, If we have pre-booked with you to deliver on a particular day and you have agreed this with us you do need to be at your specified address and able to accept your goods as arranged and agreed. If when we arrive at the pre arranged time there is no one home we will have to abort delivery and return your goods to our transport depot, please be aware that due to high transporation costs you will be subject to an additional delivery charge for the subsequest second delivery. Cancellation at this point will be subject to a re-stocking fee if you wish to send back an item which is not faulty. This re-stocking fee will usually be 20% plus costs incurred.
WE ALWAYS PRE BOOK DELIVERIES OF LARGE APPLIANCES WITH YOU, YOU WILL BE NOTIFIED EITHER BY TELEPHONE OR TEXT, SO PLEASE BE CAREFULL TO PROVIDE THE CORRECT CONTACT DETAILS
SMALL APPLIANCE DELIVERY
Smaller items such as vacuum cleaners, kettles, mixers etc. are generally dispatched using UPS couriers, UPS will usually attempt a second delivery without further charge. Due to the high value of smaller items we do still require signature with a delivery from couriers such as UPS, so you cant ask for your item to be left in a porch etc unattended, but you can arrange for redelivery at a time to suit you or for collection from your nearest depot
If you are concerned about the timing of your delivery please give us a call, we will be happy to work around your requiremnets when ever we can.
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
Inspect goods carefully (all the sides, corners and doors –if applicable)
If there is no damage , accept and sign
If there is damage do not accept or sign (you can instead write “Delivery refused as item damaged”)
We will not alter rules and once goods are signed for we cannot accept any claims for damages. Signing goods as "unchecked" makes no difference; you really do have to check them properly!
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your builder/child/cleaner/mum/etc you must make sure they know they have to inspect the goods properly before signing. Please note that most of our drivers will only be able to speak English so if this could cause a problem please let us know in advance.
If you are worried about anything at the time of delivery give us a call on 01435 868586 and we will be very happy help you.