Deliveries

If an item is marked as:

‘IN STOCK NOW- FAST DELIVERY’ or ‘IN STOCK’ we have it in our warehouse so we can usually deliver to you within 48 hours if you are in our local area.

If an item is marked as:

‘AVAILABLE TO ORDER’ we will order it in for you and lead times will normally be between 2 -10 days.

We understand that if your current appliance has failed you will need a replacement quickly, so we have a large stock holding in our warehouse. Many models we have in stock are not listed on our website, so if you need something quickly the best thing to do is call us and speak to one of our helpful team.

Of course no one can control when an old appliance is going to give up, so if you find you have an emergency situation and need something in a hurry please don’t hesitate to call us on 01435 868586 and we will be able to tell you exactly which models are available very quickly from the 1000s of models that we sell by searching our live stock systems.

Delivery services available

Free Doorstep Delivery

This is a basic drop off delivery service to the outside of your address. The appliance will not be unboxed and the packaging will not be removed. 

2 man delivery service

This is to a ground floor that has clear & suitable access through to where the product needs to be placed. By ground floor we mean the route to where you want the appliance taken is clear flat access, with no more than 2 small steps up or down and no staircase.

Please check and measure your access route in to the room of choice, please allow a little additional width to accommodate packaging when measuring. Some of the very large range cookers over 110cm are transported on a wooden pallet base to protect the chassis from twisting, if you require the goods to be removed from this additional protective packaging you will be required to sign a damage disclaimer by our delivery team.

If you have any other non-standard circumstances ie. steps, stairs, narrow corridors with turnings, gravel entrance paths, parking permits required etc. you must contact us to check things fully with us before ordering, we will request photograph to asses prior to delivery, if you fail to disclose non-standard circumstances we will deliver to your threshold or nearest safe place, this also applies if our delivery team feel that any requirements at your property could put them at risk of personal injury or could cause damage to products or property. If you have narrow access our team will advise, It is important you understand that when manually lifting large items through restricted spaces there is a risk of damage to your property and if you have requested that our team go ahead it is at your own risk and we will not accept any claim for damage..

We charge a restocking fee of 25% to cover costs incurred if your item cannot be delivered due to restricted access/danger to our staff, this is in addition to any delivery charges you have already paid.

There is no refund of delivery charges if we are unable to deliver on the date agreed due to no one being in or no one responding to our drivers calls and a secondary charge will usually be made for a re-delivery booking, so please make sure you are at home. 

Where a connection service has been requested and the connection cannot be completed at the time of delivery due to site issues (for example no access or gas or electricity services not to required standards) the appliance will be left with you and not connected. There will be a reimbursement of the connection fee and you will need to make alternative arrangements. We can provide telephone numbers of local plumbers etc.

If you have any new, delicate or wooden flooring please make sure it is swept, grit free and covered and protected well and please check that any steps on route around your home don't have loose tops as these could sustain damage or cause an accident when we are transporting heavy appliances in to your home, please note this is your responsibility and we cannot be held liable for any damage caused if you fail to do this. We are very happy to have a chat pre-delivery, you can email us photos of access for assessment to sales@kensingtonappliances.co.uk. The more information we are given the easier it is for us to make sure we provide a good service, so give us a ring on 01435 868586 if you would like to talk to us about any non standard delivery circumstances.

Pallet delivery service for large items  

This is a Nationwide service but its very limited. Its a one man delivery and your item will arrive safely on a wooden pallet. The delivery driver will be able to move the pallet to your doorstep using his transporting device which can only transport over flat ground and cannot go up steps, large kerb stones, or over very uneven, steep or soft ground, it is also not able to transport a pallet over large areas of gravel. The items will NOT be taken in to your home or unpacked. This low cost delivery service is available nationwide and is ideal if you are able to carry your item in to your own home yourself or are happy for it to be left your garage etc. Please note we are unable to offer any add on services such as installation, removal of old appliance or removal of packaging with our 1 man pallet delivery service. 

Courier Delivery

Suitable for smaller items such as vacuum cleaners, kettles, mixers etc. are generally dispatched using UPS couriers, or Royal Mail recorded delivery. UPS will usually attempt a second delivery without further charge. Due to the high value of smaller items we do still require signature with a delivery from couriers, so you can’t ask for your item to be left in a porch etc but you can arrange for redelivery at a time to suit you or for collection from your nearest depot. If you have provided a mobile phone number you will normally get tracking information once your item has left our warehouse.

Removing your old appliance

If we are collecting an old appliance to be recycled, please make sure that it is uninstalled and ready to be collected. If you have selected our free doorstep delivery service your old appliance needs to be outside on your doorstep ready to go. If you have selected our installation service we will disconnect your old appliance free of charge (excluding gas products)

The same terms and conditions regarding access in to your property apply to items being removed (please see above) you need to check that our team can get it out of your house, that your floor is protected and access is safe and sound. If we are unable to collect your appliance for any reason any fee you have paid for this service will be refunded.

​​​​​​​For Waste Electrical and Electronic Equipment (WEEE), we will accept back waste items of the same type that you have purchased.  This service is offered free of charge if you are returning your old appliance yourself to us at our Heathfield warehouse addresses within 28 days of your purchase. We charge a small transportation and handling fee if you have selected for us to collect your appliance at the same time we deliver you new one.

Installation

We offer an installation service for most appliances, use the postcode checker on the checkout page to see what is available in your area, or call us on 01435 868586. If you live in our local area (most of Sussex and Kent) we can offer a full installation service for all types of product and will do whatever we can to make things easy and stress free for you. 

We also offer Integrated/Built In Appliance installations, please call for more info. 

If you require Gas installations, we work alongside a independant engineer that we highly recommend who can coincide with our delivery team. 

Accepting items at time of delivery and reporting damage to us

It is extremely important to check all items for damage before accepting them. Covid has altered our procces slightly as we now no longer need paperwork signed as proof of delivery. We do not leave goods if there is no one at your property. the person present at the time of delivery is the person who has accepted goods, so if its a friend/builder etc make sure they check items on delivery. you have 48 hours to notify us of any cosmetic damage.

Please take the following steps:

1.         If our delivery team have not already done so, please take the item out of its packaging (Please do not just look at the packaging)

2.         Inspect goods carefully (all the sides, corners and doors –if applicable)

3.         If there is no damage , accept and sign.

4.         If there is damage do not accept or sign (you can instead write “Delivery refused as item damaged”)

Once goods are signed for we cannot accept any claims for damages. Signing goods as "unchecked" makes no difference; you really do have to check them properly!

Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and you must make sure they know they have to inspect the goods properly before signing.