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Recycling & Returns

Disposing of old appliances

If you’re buying a new electrical item, we will be happy to recycle your old one

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.


We can help 
We are pleased to offer our customers the chance to recycle their old electrical items.

With most of our items, we are able to offer a collection service of your old machine at a charge (This charge varies based on the type of item we are collecting). In the case that we are unable to offer collection of your old machine, we offer a free like for like take-back service in which you are able to send or bring your old machine to our store and we will recycle it for you.

Our store address is:

Kensington Domestic Appliances

High Street

Heathfield

East Sussex

TN21 0XU

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

Returns and exchanges

We want to help you to make the right choice, please call or email if you have any questions.

Right to cancel

You have the right to cancel this contract within 14 days without giving a reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of the goods.

To exercise the right to cancel, you must inform us (Kensington Domestic Appliances, High Street, Heathfield, Sussex TN21 0XU. 01435 868586, support@kensingtonappliances.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the cancellation form, but it is not obligatory.

To meet the cancellation deadline and ensure we have recived your notification it is best to use our online cancelation form here:

Effects of cancellation

If you cancel the contract, we will reimburse to you all payments received from you, including the cost of delivery to you ( except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard (usually free) delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, Please note goods must be complete, intact in their full original packaging, unopened, in order to receive a full refund.

We will make the reimbursement without undue delay, no later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provided evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired or

You will have to bear the direct cost of returning the goods.

You will have to bear the cost of returning the goods, the cost is estimated at a maximum of approximately £150

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish their nature, characteristics and functioning of the goods. 

 Obviously to avoid charges to you it is always best to make sure you do not find yourself wanting to return an item, so please dont hesitate to ask for help in your choice and be extra carefull when measuring, dont forget to measure access route, doorways, hall widths etc. IF IN DOUBT PLEASE RING US FOR HELP FIRST..BEFORE YOU ORDER

We want you to be entirely satisfied with every purchase made from Kensington Domestic Appliances Ltd and are proud of the quality, range and advice that we offer.