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Recycling & Returns.

   Disposing of old appliances.

If you’re buying a new electrical item, we will be happy to recycle your old one.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.



  We can help.

We are pleased to offer our customers the chance to recycle their old electrical items. With most of our items, we are able to offer a collection service of your old machine at a charge (This charge varies based on the type of item we are collecting). In the case that we are unable to offer collection of your old machine, we offer a free like for like take-back service in which you are able to send or bring your old machine to our store and we will recycle it for you.

Our store address is:
Kensington Domestic Appliances
High Street
Heathfield
East Sussex
TN21 0XU

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com


 Returns and exchanges

We want to help you to make the right choice, please call or email if you have any questions before you order to avoid ordering the wrong thing. our staff are very knowledgable and can discuss all aspects of appliance types and fitting requirements.

Right to cancel

You have the right to cancel your contract (order) within 14 days. The cancellation period will expire after 14 days from the day on which you or the carrier acquires physical possession of the goods.

To exercise the right to cancel, you must inform us (Kensington Domestic Appliances, High Street, Heathfield, Sussex TN21 0XU. 01435 868586, support@kensingtonappliances.co.uk) of your decision to cancel this contract by a clear statement in the form of letter sent by post or email. You may use the cancellation form, but it is not obligatory. To meet the cancellation deadline and ensure we have recived your notification it is best to telephone us to check we have recieved your cancellation.you can call us on 01435 868586

Effects of cancellation

If you cancel the contract (order), we will reimburse to you all payments received from you, including the cost of delivery to you, but you will have to pay the cost of returning the goods to us yourself. We can help you with this by arranging courier collection on your behalf if you wish. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, (for example if you ordered something you no longer require or did not read the description of the goods fully and have ordered something that does not fit) Please note goods must be complete, intact in their full original packaging, and unopened, in order to receive a full refund. 

We refund without undue delay, no later than 14 days after the day we receive back from you any goods supplied,  or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

You must send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation from this contract to us.



Obviously to avoid charges to you it is always best to make sure you do not find yourself wanting to return an item, so please dont hesitate to ask for help in your choice and be extra carefull when measuring, dont forget to measure access route, doorways, hall widths etc. IF IN DOUBT PLEASE RING US FOR HELP FIRST...BEFORE YOU PLACE YOUR ORDER.