Terms & Conditions

General

These terms and conditions will apply to all transactions placed online or  with Kensington Domestic Appliances. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server  All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Delivery

Please see our delivery pages for details of our delivery service

click here for link to delivery page

Returns and Exchanges

Please see our delivery & returns pages for details of our policy on returns and exchanges

click here for link to delivery returns & exchanges

Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£)  and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Promotional discount amounts are fixed for the time period indicated. Promotional discounts are applied to our standard prevailing retail price which is displayed clearly on each product page. Our standard prevailing retail price can go up or down at any time without notice due to marketplace conditions. The price you pay is fixed at the time you make your purchase from us with full payment, this price is confirmed instantly by email from us to the email address you have provided to us. Your purchase price will not fluctuate if there is a delay period between purchase and supply. Your price is fixed at the point of purchase and not the point of supply. 

Ownership of Goods

All items supplied to the customer remain the property of Kensington Domestic Appliances until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Kensington Domestic Appliances , high Street, Heathfield,Sussex, TN21 0XU and we will reply within five working days of receipt, alternativly you can contact us via the contacts page

Privacy Policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Kensington Domestic Appliances are owned or licensed to Kensington Domestic Appliances or are used with permission by the owner, Reproduction strictly by permission only.

Important Information

On 25th May there's a big change happening to privacy laws in the UK.

The new General Data Protection Regulation (GDPR) gives you more control over how your personal information is used and makes it quicker and easier for you to check and update the information we, and other organisations we work with, hold about you.

At Kensington Domestic Appliances we care about the safety of our customers and always like to be able to help with after sales care, for this reason we hold some of your data securely when you purchase from us.

Why do we store your data?

1)      So that we can contact you if the manufacturer of your appliances issues any SAFTEY RECAL NOTICE

2)      So we can quickly provide you with a copy of your purchase invoice if you need to provide a proof of purchase to obtain a FREE OF CHARGE WARRANTY REPAIR from the manufacturer of you appliance

3)      So we can quickly provide you with information on date of purchase or product model number  IF YOU HAVE LOST YOUR RECEIPT

4)      So that we can provide the manufacturer of your appliance with your details if you would like us to REGISTER YOU FOR A PROMOTION/ CASHBACK/ GUARANTEE/ SERVICE CALL BOOKING.

5)      So we can let you know about our own special offers and promotions which could be of interest and contact you with information that's relevant and useful to you.

By keeping your details up to date, we can use this information to provide a good service to you and keep you informed.

If you would like more information please don’t hesitate to get in touch.